FAQ

Frequently Asked Questions

Do you ship?
Yes. We ship internationally through Canada Post. All orders over $50 CAD in Canada and the USA have a $10 Flat Rate shipping - otherwise Canada Post rates apply. The $10 flat rate shipping for USA residents is NOT tracked. If you require a tracking number, you will need to purchase the appropriate shipping option. Please check out "SHIPPING INFO" on our menu for more information on shipping, delivery and pick up options.

Do you offer pick-up?
Yes! Please refer to "SHIPPING INFO" on our menu for more information.

Where are you located?
We are located in Edmonton, Alberta. Everything is made in my home, so we are an online only shop and have no physical location. We do however currently have products at Jazzy’s Salon in Lac la Biche, AB and on their website www.djglam.com

When is your next release?
Release dates are always posted on our instagram at instagram.com/bubblebathandsoapco in our description. Information also usually tends to appear in our instagram and facebook stories. The best way to stay updated is to follow us! If the release date is marked as TBA it means the date has not been set yet.

When will you be restocking ____ product?
My business model is a little different than most. I like to keep things interesting and be able to use my creativity to the fullest, meaning I’m always making new products with new themes. It’s safe to assume most products will be gone for good once they sell out, unless there is an overwhelming demand. But have no fear - new exciting items will appear shortly after! IF there will be a restock, the information will be most readily available on our instagram @bubblebathandsoapco or Facebook page via story.

Do you offer wholesale?
Currently our ability to offer wholesale completely depends on the amount of product and what type of products you are looking for. Our products can be extremely intricate and take a very long time to make each and every one by hand. BBASC is in the business of creative, interesting and unique products with detail and love put in that can't be easily pumped out in huge volumes. Please e-mail us directly at info@bubblebasc.com with your wholesale needs, including what products or product type you are looking for and how many of each, and we will get back to you on wether or not we will be able to provide it. Typically our wholesale is a 20% discount off retail price (prices seen on this website).

An item says sold out when I try to check out - do you have any more or will more be available?
Sometimes an item allows you to put it in your cart, but when you check out it says sold out. When this happens it means that stock has been put on hold for another customer that hasn’t paid yet. It’s possible it may come back in stock, but for most items - once it’s sold out it’s not coming back.

Are your products vegan and/or cruelty free?
All products are vegan unless specifically stated otherwise in their description. All products are always cruelty free and nothing is ever tested on animals!

Other points - not questions, but facts I’d love for you to know!
All products are sulfate, paraben and phalthate free! We use gentle ingredients, most of which are derived from natural products and bought mainly from either local or other small businesses!
ALL products are 100% handmade - store bought bases or pre-made mixes are NEVER used. When we say handmade, we mean down to every ingredient!

You can always reach me on instagram @bubblebathandsoapco or by email at bubblebasc@gmail.com if you ever have any questions or concerns!